Help center
Frequently asked questions
Answers about orders, shipping, returns and caring for fossils, marble and soapstone. Can't find what you need? Email us — a real person replies within one business day.
Products
Are your products new?
Yes. Everything we sell is new and unused; we do not sell secondhand or antique items.
Are the fossils real?
Yes. Our fossils are natural specimens, cut and polished to show their structure. Each one is unique.
Do your stones have healing properties?
We sell stones and fossils as decorative pieces only and make no health, healing, spiritual or metaphysical claims.
Will my piece look exactly like the photo?
Natural stone varies in color, pattern and size, and carvings are made by hand, so expect small differences.
Care
How do I clean marble?
Wipe with a soft damp cloth and a little mild soap, then dry. Avoid vinegar, lemon and other acidic cleaners, which can etch marble.
How do I care for soapstone?
Dust it with a dry cloth. A thin coat of mineral oil now and then deepens its color; it is soft, so avoid knocks and scratches.
Gifts
Can you include a gift note?
Yes — add your message in the order note at checkout and we will leave the price off the packing slip on request.
Orders
Can I change or cancel my order?
Email us within 12 hours of ordering and we will do our best. Once an order has been packed it can no longer be changed.
Shipping
Where do you ship?
We ship to addresses within the United States, including APO/FPO. We do not ship internationally at this time.
How much is shipping?
Shipping is free on every U.S. order, with no minimum.
How long does delivery take?
Orders are packed in 1–3 business days and delivered in 5–10 business days. You get a tracking link by email as soon as your order ships.
Returns
What is your return policy?
Unused items in their original condition can be returned within 30 days of delivery for a refund or exchange.
What if my order arrives damaged or wrong?
Email us within 48 hours with a photo and your order number — we will send a replacement or a full refund at no cost to you.
Still have a question? Email support@stonestoreshop.com — a real person replies within 1 business day. Or use our contact form.